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Frequently Asked Questions

How To Use

Wee Away products can be used on most any surface. Absorb It is best for cleaning up urine on hard surfaces like wood, laminates, and tile. Original Formula works great for large urine spots on carpets, mattresses, and pet bedding. Be sure to do a spot test before using the first time. For best results use our product solution charts for cats and dogs to select the best solution to the problem:

 

Wee Away product solution chart for general stain and odor, gnarly messes, urine soaked carpets, soiled carpets, messes on hard surfaces, funky organic odors, and urine remarking prevention for cats.
Wee Away product solution chart for general stain and odor, gnarly messes, urine soaked carpets, soiled carpets, messes on hard surfaces, funky organic odors, and urine remarking prevention for dogs.

Easy as 1, 2, 3!  

  1. Remove solids & soak up excess liquids 
  2. Apply Wee Away Solution 
  3. Walk away while the magic happens 

 

Reapply if needed. 

Yes! Our Carpet Shampoo Odor Rescue is made for carpet shampooers and ensures your carpets remain vibrant, clean, and revitalized. This high-performance formula effortlessly removes dirt and odors, restoring freshness with every use. A single gallon of this premium concentrate yields up to 32 gallons of powerful cleaning solution. Be sure to treat old stains according to our suggestions below. 

 

Don’t get rid of your pet! Wee Away has amazing products that eliminate the odor by “eating” what causes the odor. Our Be Gone spray is a room fogger for stubborn odors that can be set into walls or furnishings. The Wee Finder, our compact and rechargeable UV light, will find the true source of the odor so you can treat it accordingly.

Some stains and odors require multiple treatments, depending on the type of stain, the surface, and how long it has been there. For best results, apply Wee Away as soon as possible, before the mess has a chance to set in. Using the right product the first time is key—some other treatments can cause stains to set, making them harder to remove later. 

Wee Away goes beyond masking odors—it eradicates them! This eco-friendly process is free of chemicals and is powered by a cutting-edge enzymatic formula, our specially designed microbes break down organic messes, while beneficial bacteria devour the source of the smell. Once the bacteria get to work, they keep eating until both the mess and odor vanish completely producing only water and carbon dioxide as byproducts. 

Wee Away activates in the presence of moisture and requires several hours to break down the mess and eliminate odors. It’s important to let the product dry naturally—avoid blotting or soaking up the area, as this can remove the active formula before it finishes working. Give it time and let Wee Away do the heavy lifting for a fresher, cleaner space!

Yes. Pets rely on their keen sense of smell, and if they detect their own scent, they’re likely to urinate in the same area again. To prevent this, multiple applications of Wee Away may be needed. For an extra layer of protection, Wee Away Be Gone features a specially formulated citrus scent with d-limonene that has a naturally deterring effect that discourages pets from re-marking the spot. 

If chemical cleaners, ammonia, or vinegar were first used, they may have locked in the odor by raising the pH level too high – making it nearly impossible to remove. Even old stains that seem clean can reactivate when exposed to moisture or steam.

Before using Wee Away: If other cleaners were used earlier, rinse the area thouroughly with water to prevent pH interference. 

The best defense – A fast offence: Clean it right and right away with Wee Away. 

  1. Blot up the mess with paper towels or rags. 
  2. Generously apply Wee Away. 
  3. Let it air dry completely – no blotting. 
  4. Repeat as needed. 

Longevity, Quality, and Safety

Absolutely! We have an unlimited satisfaction guarantee. Wee Away will refund, replace, or exchange products within 30 days of the date it was received. 

Our products are 100% Made in the USA. 

Our products are most effective when used within 12 months. 

Wee Away is non-toxic and made entirely from natural ingredients for safe and effective cleaning. Our specially formulated cleaners use naturally occurring, safe microbes and bacteria that release enzymes to break down organic waste. This eco-friendly process transforms messes into water and carbon dioxide, leaving behind no harmful residues. 

Not only does Wee Away eliminate odors and stains, but it also supports environmental regeneration. By breaking down organic waste naturally, it reduces the need for harsh chemicals that can pollute waterways and harm ecosystems. Plus, the beneficial bacteria in our formula continue working even after application, helping maintain a cleaner, healthier environment. 

Yes! Our solutions are formulated with an extensive range and number of bacteria that thrive in diverse conditions. Other products with minimal strains of bacteria can lose effectiveness in extreme heat or cold. Wee Away has a plethora of live bacteria ready to go to work. 

Yes! Wee Away is completely safe for both pets and people. Our formula is powered by natural, beneficial bacteria—the same kind that helps keep our bodies and environment balanced. These specialized microbes actively target pet messes like urine, vomit, bile, and feces, breaking them down for a deep, effective clean without harsh chemicals. It’s a safe, eco-friendly way to keep your home fresh while protecting the ones you love. 

Ordering

Wee Away will ship anywhere in the continental United States. 

Shipping costs start at $5.99. If $100 or more is ordered shipping is free within the continental United States.

Delivery times are based on two factors: order processing time and time in transit. For most orders, this process begins once your online order has been submitted. Depending on the time you place your order, the order process might not start until the following business day. Order processing time is 1-2 business days. Business days are Monday through Friday 9AM – 430PM MST, excluding United States federal holidays. During peak periods you may experience longer than average order processing time. 

Shipping is limited to the continental United States so check your local pet store for our products to help support family owned businesses like ours. If they don’t stock Wee Away products, suggest it – we appreciate your support! And of course our products are also available on Amazon and Chewy.com. 

Standard delivery times vary based on location, but are usually completed within 5-7 business days 

An e-mail confirmation will be sent when your order is shipped, including a shipment tracking number. 

Yes, see our Returns & Refunds page for more information. 

Ask for Wee Away at your neighborhood pet store. We can also be found on Chewy.com and Amazon. 

We do, contact us at info@weeaway.com for more information. 

Yes, contact us at info@ weeaway.com for more information on our 55 gallon drums. 

Product Solution Charts for Cats & Dogs

Wee Away product solution chart for general stain and odor, gnarly messes, urine soaked carpets, soiled carpets, messes on hard surfaces, funky organic odors, and urine remarking prevention for cats.
Wee Away product solution chart for general stain and odor, gnarly messes, urine soaked carpets, soiled carpets, messes on hard surfaces, funky organic odors, and urine remarking prevention for dogs.

making a difference

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